Support

Application Managed Services:

  • Core Banking Application Support: Baring stiff competition and increasing customers demand, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs. When your core banking operations goes down, it can have a very swift adverse effect not just in financial terms as well as send valuable customers to competitors. CWG offers reliable in-house core banking applications support service that will improve your processes and improve your customers’ experience.
  • E-Banking Application Support: CWG boasts of a highly skilled customer support team that is always at your service to help you improve your customer’s online banking experience.

 

  • Operational Data Store (ODS): ODS is a relational database that provides an extensive and flexible data storage and a number of business organized reporting and management-level decision reports. CWG offers you a solution suite that enables you manage data analysis and data storage architecture design, testing, initial deployment, maintenance and oversight

 

  • Customer Relationship (CRM) Support: CRM enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. To run smoothly, your business needs customer relationship data that’s automatically updated. Our solutions offer you just that.

 

  • Connect 24 Support: We also offer several avenues for our end-users to reach our Customer Care group for even the most basic of questions on a 24hour basis.

 

  • Data Centre Infrastructure Software support: Our DCIM services will enable you have a comprehensive and integrated view of your valuable data center resources from any location. This includes recording, monitoring using live power consumption and temperature values through to planning your entire data center,

 

Communication Infrastructure Support:

CWG Plc offer support services in the following fields:

  • Metropolitan Area Networks (Radio)
  • Wide Area Network (Fibre u0026amp; VSAT)
  • Local Area Network