CWG Support Hub
We have almost three-decades of delivering value services to clients in West, Central and East Africa with operation offices in Nigeria, Ghana, Cameroon, and Uganda.
Our support hub in Nigeria boasts of over three-hundred (300) skilled technical staff. We extend our services to cover the sub-Saharan Africa region leveraging our network of partners.
Strategy, Cost and Talent
To successfully win the turns introduced by the global pandemic, every organization is presently reviewing the three cores of its business operations namely: Strategy, Cost, and Talent. Business executives are looking at these three pillars and implementing strategies to realign business objectives. CWG Plc believes that the experience and output from this period is a key element for future business strategy.
Informed by current technology trends and customer priorities, the Support Hub is a revitalized CWG offering relating to the provision of IT service resources on-premise and off-premise. CWG Support Hub gives your organization dynamic Information Technology (IT) unit staffing options. These options provided by the CWG Support Hub address the three cores of your business operations.
Our objective is to help organizations embrace change by moving away from large scale, inflexible project deployment towards more agile systems that meet the demands of today’s fast-moving business environments.
Changing the Game
Many challenges are influencing the way organizations use technology. Cost optimization is as important as efficiency, right-sizing, predictive budgets, and agile scalability. The COVID-19 global pandemic has also introduced the New Normal – massive re-adjustments in working practices. Our objective is to help organizations embrace change by moving away from large scale, inflexible project deployment towards more agile systems that meet the demands of today’s fast-moving business environments. The CWG Support Hub will help an enterprise leverage the expertise we have created conveniently and cost-effectively.
Our established Service Delivery Methodology and track record over the years is guaranteed to give the service availability and peace of mind required to focus and grow the core business. As an option, we have included in the delivery package our full outsourcing and on-demand outsourcing model and also created a framework where we can easily interface with your various application owners while providing comfort as a single responsibility partner to ensure we deliver an ‘Always on’ IT environment.
Our Delivery Model
The objective of our service model is to offer service flexibility that gives the customer measurable business outcomes. Our delivery model offers any or a combination of remote support services, on-site call resolution, and dedicated administration and support services.
Starting from the degree to which the issue is known to the peculiarity of the client’s environment, we ensure that our services give clients options that are tailored to them.
We respond to your call remotely leveraging our knowledge base of known technical issues.
Onsite Call Resolution
Technical resources are assigned to resolve issues based on the assigned case and clients’ preferences.
Our skilled staff is assigned to customers, based on the client’s specific needs and ambiguity of the task to be assigned.
The services that can be accessed from CWG Support Hub range from End User Support services to Enterprise Server, Storage, Operating Systems, database, and backup services with 24/7/365 data center capability mapped to stringent service level agreements. Our pool of consultants and experienced IT architects are also available to you as you formulate your IT strategy and roadmap.