It is no news that the world is rapidly becoming a digital one. As we accelerate towards an all-digital world, most customer experiences will be delivered through digital channels, a medium where it is more difficult to assess emotion and interpret reactions.
Whether you are on the frontiers interacting with customers, or behind the scenes focused on enabling technology, shaping a digital customer experience with precision and purpose should be a priority for organizations around the world.
This informed CWG Ghana’s partnership with Digid to help businesses in any sector incorporate new customers and users from anywhere, at any time through any channel with security and regulatory support in a webinar themed “DIGITAL CUSTOMER EXPERIENCE: A Profitable Journey.