Managed Service CWG Managed Services simplifies the management of […]

Managed Services

 

Managed Service

CWG Managed Services simplifies the management of customers’ computing environment, optimize the operations, reduces IT pressure and helps control costs while improving service levels. Our Managed Services applies best practices as defined by the IT Service Management (ITSM) Reference Model, which is based on the IT Infrastructure Library (ITIL).

Software/Hardware Managed Services and Outsourcing

Our software solution and services provide automation & customization solution for the businesses using software tools sourced from the original equipment manufacturers (OEMs) such as Oracle, SAP, M2M, and Infosys Technology. The hardware and IT Infrastructure solutions of CWG includes the supply, installation and support of the end user computing, enterprise and data center servers & storage solutions, operating and middle-ware systems, Automated Teller Machines (ATM), Virtualization, Security, High Availability/ Disaster Recovery (HA/ DR) solutions as well as support. CWG provides the expertise required in the implementation, support, customization and training on the use of these tools.

 

End User/Service Desk Support Outsourcing Services.

Our Service Desk Outsourcing Services could be internal or external to the customers’ organization and it is the first point of contact for reporting faults between users and IT Service Management. It focuses on the support of Organizations’ hardware and software related issues within suitable Service Level Agreement, while ensuring that the organization has very minimal downtime whenever an issue occurs.